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Process Excellence

Processus
12 août 2019

King Abdulaziz University Hospital (KAUH) is the first teaching hospital in Saudi Arabia. KAUH aims to be a leading medical school and health care provider with a major impact on health in Saudi Arabia contributing significantly at the same time to the science and practice of medicine worldwide.

Project Highlights

  • Customer: King Abdulaziz University Hospital
  • Main Goal: Develop a program to upgrade the level 5 selected KAUH departements to become centres of excellence
  • Main Results: Significant improvements in waiting times, turnaround times, medication delivery, etc.

Approach

Healthcare Belgium and Hict have developed a program to upgrade the level of 5 selected KAUH departements to become centres of excellence:

  • Imaging services
  • Emergency department
  • Pharmacy and Materials Management
  • Operating theatre
  • Materials Management
Afbeeldingen Cases

Radiology

  • Equipment capacity use has doubled
  • Waiting times for inpatients have been reduced to less than 24 hours
  • Report turnaround time has been reduced by more than half (<24 hours)

Emergency Dep.

  • Triage time has been reduced by half
  • Patient referral time has been optimized by better communication lines

Operating Theatre

  • Cancellations have been reduced by 30%
  • No shows have been reduced by 30%

Pharmacy

  • Emergency medication delivery has been reduced toalmost 0 because of the use of emergency medication closets.

Materials management

  • Realization of the preconditions to implement a distribution system of needed consumables throughout the hospital based on KANBAN. This means: creation hospital master file, identification of stores and development of an electronic process for purchasing & stock.
  • Concept for more efficient ordering and central purchase approval system defined
Kingabdul2

Results

  • Equipment capacity use has been doubled
  • Waiting times for inpatients have been reduced to less than 24 hours
  • Report turnaround time has been reduced by more than half (<24 hours)
  • Triage time has been reduced by half
  • Patient referral time has been optimised by better communication lines
  • Cancellations have been reduced by 30%
  • No shows have been reduced by 30%
  • Emergency medication delivery has been reduced to almost 0 because of the use of emergency medication closets.
  • Realization of the preconditions to implement a distribution system of needed consumables throughout the hospital based on KANBAN. This means: creation hospital master file, identification of stores and development of an electronic process for purchasing & stock.
  • Concept for more efficient ordering and central purchase approval system were defined