The organisation Brothers of Charity started a new program to implement a new financial backoffice in their institutions for care. This new interface consists of new and improved pricing, invoicing and bookkeeping. About 60 entities within the group implemented these new interfaces. Hict coordinated this project as project manager.
The implementation was divided into 2 projects:
Hict was asked to coordinate these projects. The objectives were:
For both projects the project approach is based on the Prince 2 principles, whereby each project has a project team consisting of the project sponsor, Hict as project leader, the external software supplier, the user groups and the internal IT supplier. The senior users of the projects represent the interests of all users. They have the final responsibility for the functional part of the new software package. The key users are mandated for all installations within their cluster responsibility. The role of this key user is of a permanent nature and is not limited to the duration of the project. This way they remain the point of contact for the users at the institutions.
Here are some specific roles of the key user:
Training and communication:
In a new project, it is important to focus on explaining the new application and guiding the end users.
The project was planned over a period of 2 years and was divided into phases: